• Friendly doorman at Fairmont Hotel Vancouver

Guest Services

Fairmont Hotel Vancouver is a Forbes Travel Guide Four Star rated hotel for 2023, and has been voted as one of the Top 10 City Hotels in Canada for the Travel + Leisure World’s Best Awards 2022. The guest services offered reflect timeless elegance and best in class hospitality.

  • Check-in time is 3:00 p.m.
  • Check-out time is 12:00 noon

Late check-out or early check-in is by request only and based on availability. Additional fees may apply. Please inquire with the front desk for details.

The hotel’s parking facility is adjacent to the hotel and offers above and underground stalls.

  • Self Parking $62.00 CAD/night inclusive of taxes, including in-and-out privileges Visitors may also use the street parking for a maximum time of two hours. It is metered from 9:00 a.m. to 10:00 p.m., seven days a week.
  • Valet parking is $75 CAD/night.

Electric charging available onsite.

The Concierge Desk is located in the Main Lobby. Our knowledgeable and friendly team, also members of the international Les Clefs d’Or, can provide advice and assistance with all your activity, dining and transportation arrangements.

Our expert housekeeping team is pleased to ensure our valued guests are looked after with the highest degree of safety, care and comfort. They can provide cribs and rollaways when needed and also handle all requests for lost and found items.

Dry cleaning, laundry and pressing services are available seven days a week. Laundry bags and price list are located in the guest room’s closet.

Fairmont Hotel Vancouver is pet friendly, and even has resident Canine Ambassadors. The pet fee of $50.00 per night plus taxes (to a maximum of $100) applies to all pets and will be added to your guestroom for deep cleaning services. Guests are liable for any damages and/or repairs other than normal wear and tear that may occur. Any noise complaints that result in refunds to other guests will be charged to the guest room with the pet. A $75 removal fee will be applied to your guest room should your dog be removed due to excessive noise. Due to health regulations, pets are not allowed in the hotel restaurant, on the Health Club pool deck, or within the Fairmont Gold Lounge.

Animals must not be left unattended in the guest room. Service dogs are always welcome and exempt of charges.

Bellmen are located in the Breezeway and in the Main Lobby of the hotel. They will be happy to assist you with porterage and luggage storage.

The following boutiques are located in the hotel:

  • Louis Vuitton
  • Otto Friedl Watchmaker
  • Omega
  • Dior
  • Dior Homme
  • St. John Boutique
  • Gucci

Pamper yourself with a visit to absolute spa located on the lower lobby level of the hotel. Enjoy a wide range of services including massage, facials, manicures and pedicures, makeup, hair styling, and much more. Visit their website or call 604-684-2772 ext.2.

Fairmont Hotel Vancouver uses the services West Childcare Connection (www.childcarevancouver.com) at 778-991-4443 or
West Coast Sitter (www.westcoastsitters.com) at 604-355-0432. For information and reservation, please contact the hotel’s Concierge.

The hotel offers twelve specially designed accessible rooms. The doors have special handles and the large bathrooms are equipped with grab bars.

Concierge Planning Tools

Our friendly and experienced Concierge team has gathered their best planning tools to make your stay at the Castle in the City as memorable as possible.  They have complied some of their top tips and recommendations for dining, events and activities in Vancouver, so you don’t miss a thing!

Concierge Tips

Into the Forest with Emily Carr Afternoon Tea set up_image: Leila Kwok

This Month In Vancouver

From the hottest concerts to sports events and festivals, our Concierge Team has rounded up the must-do activities in Vancouver this month.

Beautiful array of seafood for event at Fairmont Hotel Vancouver

Concierge Dining Guide

Allow our concierge team to share their advice (and help secure reservations) to their top picks for the best places to dine in Vancouver.

Snowy view of city of Vancouver | Image: Destination Vancouver/Clayton Perry

Concierge Activity Guides

For every season, our experienced concierge team has rounded up all the best activities for you to enjoy. From the mild to the wild, learn more about all the adventures waiting for you to explore during your stay in Vancouver.

Exterior view of fairmont hotel vancouver

Get in Touch

Want more information about Fairmont Hotel Vancouver? We would love to hear from you! Visit our Frequently Asked Questions or contact us directly.